Building an ITIL-Based Service Management Department

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Building an ITIL-Based Service Management Department (Second edition)

Free UK delivery on Building an ITIL-Based Service Management Department (Second edition)

In Paperback Format
Building an ITIL-Based Service Management Department (Second edition)

£35.00
ISBN
9780113314584
Author
Malcom Fry
Published by
TSO (The Stationery Office)
Publication Date
19 October 2015
Edition
Second edition
Format
Paperback
Extent
110 pages
Dimensions
216 x 216 mm

This book provides step-wise practical guidance to set-up an ITIL-based service management department. This edition has been updated to align with the ITIL 2011 editions by updating the text, amending figures and replacing 12 illustrations.

Key features:
  • Aligned to the ITIL 2011 editions and includes 12 replacement figures
  • This is a practical guide to help set up an IT department and an aid for all those newly qualified in IT service management
  • The book has been written by Malcolm Fry, a highly recognized author in the ITSM world. He has over 40 years experience in Information Technology. Malcolm is the author of many bestselling books on IT Service Management, he has had numerous articles and papers published.
 


Building an ITIL-Based Service Management Department (Second edition) PDF


In e-book Format
Building an ITIL-Based Service Management Department (Second edition) PDF

£35.00 (Excl VAT)
ISBN
9780113314591
Author
Malcom Fry
Published by
TSO (The Stationery Office)
Publication Date
29 October 2015
Edition
Second edition
Format
e-book
Extent
7.12 MB

This book provides step-wise practical guidance to set-up an ITIL-based service management department. This edition has been updated to align with the ITIL 2011 editions by updating the text, amending figures and replacing 12 illustrations.

Key features:
  • Aligned to the ITIL 2011 editions and includes 12 replacement figures
  • This is a practical guide to help set up an IT department and an aid for all those newly qualified in IT service management
  • The PDF has been written by Malcolm Fry, a highly recognized author in the ITSM world. He has over 40 years experience in Information Technology. Malcolm is the author of many bestselling books on IT Service Management, he has had numerous articles and papers published.
 



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