ITIL Foundation Handbook

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ITIL Foundation Handbook

Free UK delivery on ITIL Foundation Handbook

In Paperback Format
ITIL Foundation Handbook
Pocketbook from the Official Publisher of ITIL - Single Copy

£9.85
 RRP: £10.95
You save £1.10 (10.0%)
ISBN
9780113313495
Author
itSMF UK
Published by
TSO (The Stationery Office)
Publication Date
31 Jan 2012
Edition
Third edition (2012)
Format
Paperback
Dimensions
108 x 140 mm

Now updated in line with the 2011 syllabus and endorsed by APM Group, the official ITIL Accreditor, the ITIL Foundation Handbook: Pocketbook from the Official Publisher of ITIL is a quick-reference revision guide designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling.

This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.

Key Features
  • Aligned with the ITIL 2011 publications and syllabus
  • Provides relevant information, and enough detail and breadth of coverage to enable students to study for their foundation exam
  • Describes the key principles and practices of IT service management
  • References relevant sections of the core publications
  • Supersedes ITIL Version 3 Foundation Handbook (ISBN 9780113311972)
 


ITIL Foundation Handbook Multipack

Free UK delivery on ITIL Foundation Handbook Multipack

In Multipack Format
ITIL Foundation Handbook Multipack
Pocketbook from the Official Publisher of ITIL - Pack of 10

£98.55
 RRP: £109.50
You save £10.95 (10.0%)
ISBN
9780113311989
Author
itSMF UK
Published by
TSO (The Stationery Office)
Publication Date
31 Jan 2012
Edition
Third edition (2012)
Format
Multipack
Extent
Pack of 10 copies
Dimensions
108 x 140 mm

Now updated in line with the 2011 syllabus and endorsed by APM Group, the official ITIL Accreditor, the ITIL Foundation Handbook: Pocketbook from the Official Publisher of ITIL is a quick-reference revision guide designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling.

This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.

Key Features
  • Aligned with the ITIL 2011 publications and syllabus
  • Provides relevant information, and enough detail and breadth of coverage to enable students to study for their foundation exam
  • Describes the key principles and practices of IT service management
  • References relevant sections of the core publications
  • This pack of 10 supersedes ITIL Version 3 Foundation Handbook (ISBN 9780113311989).
  • Single copies of this edition are also available
 


ITIL Foundation Handbook PDF Download


In e-book Format
ITIL Foundation Handbook PDF Download
Pocketbook from the Official Publisher of ITIL

£11.82 (Incl. VAT)
 RRP: £10.95
You save £1.10 (10.0%)
ISBN
9780113313518
Author
itSMF UK
Published by
TSO (The Stationery Office)
Publication Date
8 February 2012
Edition
Third edition (2012)
Format
e-book
Extent
6.75 Mb

Now updated in line with the 2011 syllabus and endorsed by APM Group, the official ITIL Accreditor, the ITIL Foundation Handbook PDF: Pocketbook from the Official Publisher of ITIL is a quick-reference revision guide designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling.

This publication provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.

Key features:
  • Consistent with the layout and structure of the 2009 edition of the ITIL Foundation Handbook
  • Aligned with the content of the 2011 editions of the core publications
  • Aligned with the 2011 edition of the Foundation syllabus
  • Provides relevant information, and enough detail and breadth of coverage to enable students to study for their Foundation exam
  • An additional chapter including material from the generic Chapter 2 in the core books - Service management as a practice.
  • Supersedes ITIL Version 3 Foundation Handbook (ISBN 9780113313303)
 
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ITIL Foundation Handbook Online Subscription


In Online Format
ITIL Foundation Handbook Online Subscription
7003203

£11.95 (Excl VAT)
Author
itSMF UK
Published by
TSO (The Stationery Office)
Format
Online
Extent
Annual Subscription

ITIL Foundation Handbook Online Subscription is updated in line with the 2011 syllabus. This quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling.

This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.

Key features:
  • Aligned with the ITIL 2011 publications and syllabus
  • Provides relevant information, and enough detail and breadth of coverage to enable students to study for their foundation exam
  • Describes the key principles and practices of IT service management.
 


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