ITIL V3 Small Scale Implementation

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ITIL V3 Small-Scale Implementation

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In Paperback Format
ITIL V3 Small-Scale Implementation

£36.00
 RRP: £40.00
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ISBN
9780113310784
Author
Office of Government Commerce (OGC)
Published by
TSO (The Stationery Office)
Publication Date
28 August 2009
Format
Paperback
Dimensions
216 x 216 mm

ITIL V3 Small-Scale Implementation has been updated in line with ITIL Version 3, the Service Lifecycle approach. It provides guidance to smaller organisations who wish to implement the ITIL guidance or who are already using it and wish to improve their IT Service Management. The publication discusses the significance of size, the characteristics of small organisations and how to scale ITIL down for small organisations.

Key features:
  • A practical guide to scaling ITIL for use in smaller organisations.
  • Publication structure follows the Lifecycle approach, looking at how each phase of the lifecycle can be scaled for Small and Medium Businesses.
  • Uses terminology consistent with the ITIL Service Management Practices and the ITIL Glossary, acronyms and definitions.
  • Suggest roles and role combinations suitable for a smaller organisation.
 


ITIL V3 Small Scale Implementation - PDF Download


In e-book Format
ITIL V3 Small Scale Implementation - PDF Download

£36.00 (Excl VAT)
 RRP: £40.00
You save £4.00 (10.0%)
ISBN
9780113311163
Author
Office of Government Commerce (OGC)
Published by
TSO (The Stationery Office)
Publication Date
30 September 2009
Format
e-book
Extent
9.72 Mb

ITIL V3 Small-Scale Implementation has been updated in line with ITIL Version 3, the Service Lifecycle approach. It provides guidance to smaller organisations who wish to implement the ITIL guidance or who are already using it and wish to improve their IT Service Management. The publication discusses the significance of size, the characteristics of small organisations and how to scale ITIL down for small organisations.

Key features:
  • A practical guide to scaling ITIL for use in smaller organisations.
  • Publication structure follows the Lifecycle approach, looking at how each phase of the lifecycle can be scaled for Small and Medium Businesses.
  • Uses terminology consistent with the ITIL Service Management Practices and the ITIL Glossary, acronyms and definitions.
  • Suggest roles and role combinations suitable for a smaller organisation.
 
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