Introduction to the ITIL Service Lifecycle

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Introduction to the ITIL Service Lifecycle - 2011 Edition Book

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In Paperback Format
Introduction to the ITIL Service Lifecycle - 2011 Edition Book

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 RRP: £30.00
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ISBN
9780113313099
Author
Cabinet Office
Published by
TSO (The Stationery Office)
Publication Date
30 December 2011
Format
Paperback
Dimensions
216 x 216 mm

Introduction to the ITIL Service Lifecycle introduces IT service management and ITIL. It summarises the best practices described in the 2011 editions' core guidance, explaining the basic concepts of ITIL and providing information on each stage of the service lifecycle.

Key features:
  • Introduces the basic concepts of the ITIL service lifecycle, and its benefits
  • Provides a summary of each of the five stages of the lifecycle
  • Includes references to the five core publications, providing an essential companion to them
  •  


Introduction to the ITIL Service Lifecycle - PDF Download


In e-book Format
Introduction to the ITIL Service Lifecycle - PDF Download

£27.00 (Excl VAT)
 RRP: £30.00
You save £3.00 (10.0%)
ISBN
9780113313150
Author
Cabinet Office
Published by
TSO (The Stationery Office)
Publication Date
7 February 2012
Format
e-book
Extent
10.2 Mb

Introduction to the ITIL® Service Lifecycle introduces IT service management and ITIL. It summarises the best practices described in the 2011 editions' core guidance, explaining the basic concepts of ITIL and providing information on each stage of the service lifecycle.

Key features:
  • Introduces the basic concepts of the ITIL service lifecycle, and its benefits
  • Provides a summary of each of the five stages of the lifecycle
  • Includes references to the five core publications, providing an essential companion to them

A PDF allows for easy access while you're on the move:
  • Single user
  • Non-networkable
  • Downloadable PDF: searchable with a bookmarking function.
 
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Introduction to the ITIL Service Lifecycle - Online Subscription


In Online Format
Introduction to the ITIL Service Lifecycle - Online Subscription
7003174

£25.00 (Excl VAT)
Author
Cabinet Office
Published by
TSO (The Stationery Office)
Format
Online
Extent
Annual Subscription

This publication introduces IT service management and ITIL. Service management is a set of specialized organizational capabilities for providing value to customers in the form of services. These capabilities are embedded in an organization's management, processes, knowledge and people. They represent a service organization's capacity, competency and confidence for action in service provisioning.

Key features:
  • Provides a summary of each stage of the service lifecycle and the best practices described in the corresponding core ITIL publication.
  • Helps you to fully appreciate and understand the overall lifecycle of services and of IT service management.
  • Gives a clear understanding of the basic concepts of the ITIL service lifecycle and how the core practice publications can be useful to you.
  • Helps you to further examine particular areas within any of the core guidance publications that offer detailed practice information in areas that support your day-to-day service management role.

An Online Subscription gives you access to the latest authoritative text. Functionality includes:
  • Dynamic content
  • Easy navigation
  • Bookmarking
  • History
  • Cross-linking between chapters
  • Pop-up glossary of terms.
 



Online Shop | Best Management Practice | ITIL |  Introduction to the ITIL Service Lifecycle

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