Operational Support and Analysis ITIL V3 Intermediate Capability Handbook

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Operational Support and Analysis ITIL Intermediate Capability Handbook

Free UK delivery on Operational Support and Analysis ITIL Intermediate Capability Handbook

In Paperback Format
Operational Support and Analysis ITIL Intermediate Capability Handbook

£9.85
 RRP: £10.95
You save £1.10 (10.0%)
ISBN
9780113314294
Author
Alison Cartlidge
Published by
TSO (The Stationery Office)
Publication Date
4 November 2013
Format
Paperback
Dimensions
108 x 140 mm

Updated in line with the ITIL 2011 editions and the Operational Support and Analysis (OSA) syllabus, this quick-reference guide will help you as you study for the OSA module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in the workplace. Companion volumes covering the other Intermediate Capability modules are also available.

Key features:
  • Authored and quality assured by itSMF UK
  • Endorsed by the APM Group
  • Follows the ITIL Intermediate Capability Operational Support and Analysis Syllabus.

Covers the following processes and functions and how they contribute to the Lifecycle:
  • Event Management
  • Incident Management
  • Request Fulfilment
  • Problem Management
  • Access Management
  • Service Desk
  • Technical Management
  • IT Operations Management
  • Applications Management.
 


Operational Support and Analysis ITIL Intermediate Capability Handbook (Pack of 10)

Free UK delivery on Operational Support and Analysis ITIL Intermediate Capability Handbook (Pack of 10)

In Multipack Format
Operational Support and Analysis ITIL Intermediate Capability Handbook (Pack of 10)

£98.50
 RRP: £109.50
You save £11.00 (10.0%)
ISBN
9780113314300
Author
Alison Cartlidge
Published by
TSO (The Stationery Office)
Publication Date
4 November 2013
Format
Multipack
Extent
10 copies per pack
Dimensions
108 x 140 mm

Updated in line with the ITIL 2011 editions and the Operational Support and Analysis (OSA) syllabus, this quick-reference guide will help you as you study for the OSA module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in the workplace. Companion volumes covering the other Intermediate Capability modules are also available.

Key features:
  • Authored and quality assured by itSMF UK
  • Endorsed by the APM Group
  • Follows the ITIL Intermediate Capability Operational Support and Analysis Syllabus.

Covers the following processes and functions and how they contribute to the Lifecycle:
  • Event Management
  • Incident Management
  • Request Fulfilment
  • Problem Management
  • Access Management
  • Service Desk
  • Technical Management
  • IT Operations Management
  • Applications Management.
 


Operational Support and Analysis ITIL Intermediate Capability Handbook (Downloadable PDF)


In e-book Format
Operational Support and Analysis ITIL Intermediate Capability Handbook (Downloadable PDF)

£9.85 (Excl VAT)
 RRP: £10.95
You save £1.10 (10.0%)
ISBN
9780113314317
Author
Alison Cartlidge
Published by
TSO (The Stationery Office)
Publication Date
20 November 2013
Format
e-book
Extent
5.01 Mb

Updated in line with the ITIL 2011 editions and the Operational Support and Analysis (OSA) syllabus, this quick-reference guide will help you as you study for the OSA module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in the workplace. Companion volumes covering the other Intermediate Capability modules are also available.

Key features:
  • Authored and quality assured by itSMF UK
  • Endorsed by the APM Group
  • Follows the ITIL Intermediate Capability Operational Support and Analysis Syllabus.

Covers the following processes and functions and how they contribute to the Lifecycle:
  • Event Management
  • Incident Management
  • Request Fulfilment
  • Problem Management
  • Access Management
  • Service Desk
  • Technical Management
  • IT Operations Management
  • Applications Management.
 
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