Release, Control and Validation ITIL V3 Intermediate Capability Handbook

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Release, Control and Validation ITIL Intermediate Capability Handbook

Free UK delivery on Release, Control and Validation ITIL Intermediate Capability Handbook

In Paperback Format
Release, Control and Validation ITIL Intermediate Capability Handbook

£9.85
 RRP: £10.95
You save £1.10 (10.0%)
ISBN
9780113314331
Author
Duncan Anderson
Published by
TSO (The Stationery Office)
Publication Date
4 November 2013
Format
Paperback
Dimensions
108 x 140 mm

Updated in line with the ITIL 2011 editions and the Release, Control and Validation (RCV) syllabus, this quick-reference guide will help you as you study for the RCV module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in the workplace. Companion volumes covering the other Intermediate Capability modules are also available.

Key features:
  • Authored and quality assured by itSMF UK
  • Endorsed by the APM Group
  • Follows the ITIL Intermediate Release, Control and Validation Syllabus.

Covers the following processes and functions and how they contribute to the Lifecycle:
  • Change Management
  • Service Asset and Configuration Management
  • Service Validation and Test
  • Release and Deployment Management
  • Request Fulfilment
  • Service Evaluation
  • Knowledge Management
 


Release, Control and Validation ITIL Intermediate Capability Handbook (Pack of 10)

Free UK delivery on Release, Control and Validation ITIL Intermediate Capability Handbook (Pack of 10)

In Multipack Format
Release, Control and Validation ITIL Intermediate Capability Handbook (Pack of 10)

£98.50
 RRP: £109.50
You save £11.00 (10.0%)
ISBN
9780113314348
Author
Duncan Anderson
Published by
TSO (The Stationery Office)
Publication Date
4 November 2013
Format
Multipack
Extent
Pack of 10 copies
Dimensions
108 x 140 mm

Updated in line with the ITIL 2011 editions and the Release, Control and Validation (RCV) syllabus, this quick-reference guide will help you as you study for the RCV module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in the workplace. Companion volumes covering the other Intermediate Capability modules are also available.

Key features:
  • Authored and quality assured by itSMF UK
  • Endorsed by the APM Group
  • Follows the ITIL Intermediate Release, Control and Validation Syllabus.

Covers the following processes and functions and how they contribute to the Lifecycle:
  • Change Management
  • Service Asset and Configuration Management
  • Service Validation and Test
  • Release and Deployment Management
  • Request Fulfilment
  • Service Evaluation
  • Knowledge Management
 


Release, Control and Validation ITIL Intermediate Capability Handbook (Downloadable PDF)


In e-book Format
Release, Control and Validation ITIL Intermediate Capability Handbook (Downloadable PDF)

£11.82 (Incl. VAT)
 RRP: £10.95
You save £1.10 (10.0%)
ISBN
9780113314355
Author
Duncan Anderson
Published by
TSO (The Stationery Office)
Publication Date
20 November 2013
Format
e-book
Extent
5.16 Mb

Updated in line with the ITIL 2011 editions and the Release, Control and Validation (RCV) syllabus, this quick-reference guide will help you as you study for the RCV module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in the workplace. Companion volumes covering the other Intermediate Capability modules are also available.

Key features:
  • Authored and quality assured by itSMF UK
  • Endorsed by the APM Group
  • Follows the ITIL Intermediate Release, Control and Validation Syllabus.

Covers the following processes and functions and how they contribute to the Lifecycle:
  • Change Management
  • Service Asset and Configuration Management
  • Service Validation and Test
  • Release and Deployment Management
  • Request Fulfilment
  • Service Evaluation
  • Knowledge Management
 
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