Service Offerings and Agreements ITIL 2011 Intermediate Capability Handbook

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Service Offerings and Agreements ITIL 2011 Intermediate Capability Handbook

Free UK delivery on Service Offerings and Agreements ITIL 2011 Intermediate Capability Handbook

In Paperback Format
Service Offerings and Agreements ITIL 2011 Intermediate Capability Handbook

£9.85
 RRP: £10.95
You save £1.10 (10.0%)
ISBN
9780113314492
Author
AXELOS
Published by
TSO (The Stationery Office)
Publication Date
31 October 2014
Format
Paperback
Extent
100 pages (approx)
Dimensions
108 x 140 mm

Updated in line with the 2011 editions and Service Offering and Agreements (SOA) syllabus, this quick reference guide will help you as you study for the SOA module of the ITIL intermediate capability qualification. It is a handy, portable reference source for practitioners who work with these processes.

Key features:
  • Authored and quality assured by itSMF UK
  • This guide provides a quick reference to the processes covered by the ITIL Service Offering and Agreements syllabus
  • Part of a four-book series covering the Intermediate Capability syllabus
  • A handy, portable, pocket-sized reference book, ideal for ITIL practitioners

This study aid focuses on the core knowledge that candidates need to acquire at Bloom levels 1 and 2, including a knowledge and comprehension of the material that supports the syllabus.

This guide is not intended to replace the more detailed ITIL publications, nor is it to be substitute for a course provider's training materials. 


Service Offerings and Agreements ITIL 2011 Intermediate Capability Handbook (Pack of 10)

Free UK delivery on Service Offerings and Agreements ITIL 2011 Intermediate Capability Handbook (Pack of 10)

In Multipack Format
Service Offerings and Agreements ITIL 2011 Intermediate Capability Handbook (Pack of 10)

£98.50
 RRP: £109.50
You save £11.00 (10.0%)
ISBN
9780113314508
Author
AXELOS
Published by
TSO (The Stationery Office)
Publication Date
31 October 2014
Format
Multipack
Extent
10 copies per pack
Dimensions
108 x 140 mm

Updated in line with the 2011 editions and Service Offering and Agreements (SOA) syllabus, this quick reference guide will help you as you study for the SOA module of the ITIL intermediate capability qualification. It is a handy, portable reference source for practitioners who work with these processes.

Key features:
  • Authored and quality assured by itSMF UK
  • This guide provides a quick reference to the processes covered by the ITIL Service Offering and Agreements syllabus
  • Part of a four-book series covering the Intermediate Capability syllabus
  • A handy, portable, pocket-sized reference book, ideal for ITIL practitioners

This study aid focuses on the core knowledge that candidates need to acquire at Bloom levels 1 and 2, including a knowledge and comprehension of the material that supports the syllabus.

This guide is not intended to replace the more detailed ITIL publications, nor is it to be substitute for a course provider's training materials. 


Service Offerings and Agreements ITIL 2011 Intermediate Capability Handbook (Downloadable PDF)


In e-book Format
Service Offerings and Agreements ITIL 2011 Intermediate Capability Handbook (Downloadable PDF)

£10.95 (Excl VAT)
ISBN
9780113314515
Author
AXELOS
Published by
TSO (The Stationery Office)
Format
e-book

Updated in line with the 2011 editions and Service Offering and Agreements (SOA) syllabus, this PDF will help you as you study for the SOA module of the ITIL intermediate capability qualification. It is a portable, printable reference source for practitioners who work with these processes.

Key features:
  • Authored and quality assured by itSMF UK
  • This guide provides a quick reference to the processes covered by the ITIL Service Offering and Agreements syllabus
  • Part of a four-book series covering the Intermediate Capability syllabus
  • PDF format allows portability and mobility between devices

This study aid focuses on the core knowledge that candidates need to acquire at Bloom levels 1 and 2, including a knowledge and comprehension of the material that supports the syllabus.

This guide is not intended to replace the more detailed ITIL publications, nor is it to be substitute for a course provider's training materials. 
This PDF is protected by Digital Rights Management (DRM).

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