ITIL Service Operation (SO) 2011 Editions

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ITIL Service Operation (SO) - Book 2011 Edition

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In Paperback Format
ITIL Service Operation (SO) - Book 2011 Edition

£76.50
 RRP: £85.00
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ISBN
9780113313075
Author
AXELOS
Published by
TSO (The Stationery Office)
Publication Date
29 July 2011
Format
Paperback
Extent
384 pages
Dimensions
215 x 280 mm

The ITIL Service Operation stage of the ITIL framework highlights best-practice for delivering IT to meet agreed service levels for both business users and customers. ITIL Service Operation also includes the day-to-day management of technology needed to deliver and support services.

The efficient delivery of agreed services is essential to maintain business satisfaction and confidence in IT. It reduces the risk of service outages, and ensures that authorized levels of access are consistently available.

The guidance included in this publication describes the processes, technology, and activities required to deliver services, and also the people who control how practices are applied. It is relevant for any professional involved in the management of services, but particularly IT managers and practitioners, IT operations and support, service desk management and staff, technical management staff and application management personnel.

Key benefits
  • Controls service outages and reduces their impact
  • Maximizes value of services for the business
  • Monitors performance and benefits, providing data for continual improvement and investment planning
  • Protects IT security by upholding authorized access levels
  • Automates operations, increasing efficiency and competitive advantage

Anyone considering ITIL professional accreditation should note that this is the only source from which the ITIL exam questions are taken.

ITIL Service Operation is part of the most widely recognized framework for IT service management in the world, used by thousands of organizations - small and large - from both public and private sectors.

Other publications within the ITIL lifecycle suite include: ITIL Service Strategy, ITIL Service Design, ITIL Service Transition and ITIL Continual Service Improvement.

Also available as part of the ITIL Lifecycle Publication Suite 


ITIL Service Operation (SO) - PDF Download 2011 Edition

ITIL Service Operation (SO) - PDF Download 2011 Edition

£76.50 (Excl VAT)
 RRP: £85.00
You save £8.50 (10.0%)
ISBN
9780113313136
Author
AXELOS
Published by
TSO (The Stationery Office)
Publication Date
23 August 2011
Format
e-book
Extent
14.2 Mb

The ITIL Service Operation stage of the ITIL framework highlights best-practice for delivering IT to meet agreed service levels for both business users and customers. ITIL Service Operation also includes the day-to-day management of technology needed to deliver and support services.

The efficient delivery of agreed services is essential to maintain business satisfaction and confidence in IT. It reduces the risk of service outages, and ensures that authorized levels of access are consistently available.

The guidance included in this publication describes the processes, technology, and activities required to deliver services, and also the people who control how practices are applied. It is relevant for any professional involved in the management of services, but particularly IT managers and practitioners, IT operations and support, service desk management and staff, technical management staff and application management personnel.

Key benefits
  • Controls service outages and reduces their impact
  • Maximizes value of services for the business
  • Monitors performance and benefits, providing data for continual improvement and investment planning
  • Protects IT security by upholding authorized access levels
  • Automates operations, increasing efficiency and competitive advantage

Anyone considering ITIL professional accreditation should note that this is the only source from which the ITIL exam questions are taken.

ITIL Service Operation is part of the most widely recognized framework for IT service management in the world, used by thousands of organizations - small and large - from both public and private sectors.

Other publications within the ITIL lifecycle suite include: ITIL Service Strategy, ITIL Service Design, ITIL Service Transition and ITIL Continual Service Improvement
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ITIL Service Operation (SO) - Online Subscription


In Online Format
ITIL Service Operation (SO) - Online Subscription
7003156

£75.00 (Excl VAT)
Author
AXELOS
Published by
TSO (The Stationery Office)
Format
Online
Extent
Annual Subscription

The ITIL Service Operation stage of the ITIL framework highlights best-practice for delivering IT to meet agreed service levels for both business users and customers. ITIL Service Operation also includes the day-to-day management of technology needed to deliver and support services.

The efficient delivery of agreed services is essential to maintain business satisfaction and confidence in IT. It reduces the risk of service outages, and ensures that authorized levels of access are consistently available.

The guidance included in this publication describes the processes, technology, and activities required to deliver services, and also the people who control how practices are applied. It is relevant for any professional involved in the management of services, but particularly IT managers and practitioners, IT operations and support, service desk management and staff, technical management staff and application management personnel.

Key benefits
  • Controls service outages and reduces their impact
  • Maximizes value of services for the business
  • Monitors performance and benefits, providing data for continual improvement and investment planning
  • Protects IT security by upholding authorized access levels
  • Automates operations, increasing efficiency and competitive advantage

Anyone considering ITIL professional accreditation should note that this is the only source from which the ITIL exam questions are taken.

ITIL Service Operation is part of the most widely recognized framework for IT service management in the world, used by thousands of organizations - small and large - from both public and private sectors.

Other publications within the ITIL lifecycle suite include: ITIL Service Strategy, ITIL Service Design, ITIL Service Transition and ITIL Continual Service Improvement



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