ITIL Service Strategy (SS) 2011 Edition

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ITIL Service Strategy (SS) - Book 2011 Edition

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In Paperback Format
ITIL Service Strategy (SS) - Book 2011 Edition

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ISBN
9780113313044
Author
AXELOS
Published by
TSO (The Stationery Office)
Publication Date
29 July 2011
Format
Paperback
Extent
469 pages
Dimensions
215 x 280 mm

ITIL Service Strategy (SS) ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent titles in the core set will link deliverables to meeting the business goals, requirements and service management principles described in this publication.

The updated 2011 editions of the ITIL publications share a similar standard structure (including generic content in Chapters 1, 2 and 6), to improve consistency and aid navigation. Some content has been reorganized to improve flow and readability, and ensure alignment across the suite - including clarification around interfaces, and inputs and outputs across the service lifecycle.

Concepts and guidance in Service Strategy include:
  • Service Management strategy and value planning
  • Linking IT service strategy to business needs.
  • Planning and implementing service strategy

Also available as part of the ITIL Lifecycle Publication Suite 


Related Publications:

ITIL Lifecycle Publication Suite - Book Suite 2011 Editions

ITIL Lifecycle Publication Suite - Book Suite 2011 Editions

ITIL Service Design (SD) - Book 2011 Edition

ITIL Service Design (SD) - Book 2011 Edition

ITIL Service Transition (ST) - Book 2011 Edition

ITIL Service Transition (ST) - Book 2011 Edition

ITIL Service Operation (SO) - Book 2011 Edition

ITIL Service Operation (SO) - Book 2011 Edition

ITIL Continual Service Improvement - Book 2011 Edition

ITIL Continual Service Improvement - Book 2011 Edition

Introduction to the ITIL Service Lifecycle - 2011 Edition Book

Introduction to the ITIL Service Lifecycle - 2011 Edition Book


ITIL Service Strategy (SS) - PDF Download 2011 Edition


In e-book Format
ITIL Service Strategy (SS) - PDF Download 2011 Edition

£76.50 (Excl VAT)
 RRP: £85.00
You save £8.50 (10.0%)
ISBN
9780113313105
Author
AXELOS
Published by
TSO (The Stationery Office)
Publication Date
23 August 2011
Format
e-book
Extent
20.9 Mb

ITIL Service Strategy (SS) ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent titles in the core set will link deliverables to meeting the business goals, requirements and service management principles described in this publication.

The updated 2011 editions of the ITIL publications share a similar standard structure (including generic content in Chapters 1, 2 and 6), to improve consistency and aid navigation. Some content has been reorganized to improve flow and readability, and ensure alignment across the suite - including clarification around interfaces, and inputs and outputs across the service lifecycle.

Concepts and guidance in Service Strategy include:
  • Service Management strategy and value planning
  • Linking IT service strategy to business needs.
  • Planning and implementing service strategy
 
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Related Publications:

ITIL Lifecycle Publication Suite - PDF Download Suite 2011 Editions

ITIL Lifecycle Publication Suite - PDF Download Suite 2011 Editions

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ITIL Service Design (SD) - PDF Download 2011 Edition

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ITIL Service Transition (ST) - PDF Download 2011 Edition

ITIL Service Transition (ST) - PDF Download 2011 Edition

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ITIL Service Operation (SO) - PDF Download 2011 Edition

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£76.50 (Excl VAT)


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ITIL Continual Service Improvement - PDF Download 2011 Edition

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Introduction to the ITIL Service Lifecycle - PDF Download

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ITIL Service Strategy (SS) - Online Subscription


In Online Format
ITIL Service Strategy (SS) - Online Subscription
7003147

£75.00 (Excl VAT)
Author
AXELOS
Published by
TSO (The Stationery Office)
Format
Online
Extent
Annual Subscription

ITIL Service Strategy (SS) ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent titles in the core set will link deliverables to meeting the business goals, requirements and service management principles described in this publication.

The updated 2011 editions of the ITIL publications share a similar standard structure (including generic content in Chapters 1, 2 and 6), to improve consistency and aid navigation. Some content has been reorganized to improve flow and readability, and ensure alignment across the suite - including clarification around interfaces, and inputs and outputs across the service lifecycle.

Concepts and guidance in Service Strategy include:
  • Service Management strategy and value planning
  • Linking IT service strategy to business needs.
  • Planning and implementing service strategy
 


Related Publications:

ITIL Lifecycle Publication Suite - Online Subscription Suite

ITIL Lifecycle Publication Suite - Online Subscription Suite

£265.00 (Excl VAT)


find out more

ITIL Service Design (SD) - Online Subscription

ITIL Service Design (SD) - Online Subscription

£75.00 (Excl VAT)


find out more

ITIL Service Transition (ST) - Online Subscription

ITIL Service Transition (ST) - Online Subscription

£75.00 (Excl VAT)


find out more

ITIL Service Operation (SO) - Online Subscription

ITIL Service Operation (SO) - Online Subscription

£75.00 (Excl VAT)


find out more

ITIL Continual Service Improvement - Online Subscription

ITIL Continual Service Improvement - Online Subscription

£75.00 (Excl VAT)


find out more

Introduction to the ITIL Service Lifecycle - Online Subscription

Introduction to the ITIL Service Lifecycle - Online Subscription

£25.00 (Excl VAT)


find out more




Online Shop | Best Management Practice | ITIL |  ITIL Service Strategy (SS) 2011 Edition

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