ITIL Continual Service Improvement 2011 Editions

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ITIL Continual Service Improvement - Book 2011 Edition

Free UK delivery on ITIL Continual Service Improvement - Book 2011 Edition

In Paperback Format
ITIL Continual Service Improvement - Book 2011 Edition

£76.50
 RRP: £85.00
You save £8.50 (10.0%)
ISBN
9780113313082
Author
AXELOS
Published by
TSO (The Stationery Office)
Publication Date
29 July 2011
Format
Paperback
Extent
260 pages
Dimensions
218 x 280 mm

Continual service improvement should be an integral part of every stage of the ITIL service management framework. ITIL Continual Service Improvement provides best-practice guidance for introducing a cycle of service management improvements, and a structured approach for assessing and measuring services.

It is essential for IT services to keep pace with changing business needs. This publication describes best practices to identify opportunities for improvement in each stage of the ITIL lifecycle, with a focus on effectiveness across services, processes and costs.

ITIL Continual Service Improvement is relevant to any IT and business professional involved in the management of services, including managers and practitioners, IT architects, process and service owners and business relationship managers.

Key benefits
  • Improves service quality in a gradual and continuous way
  • Ensures IT services are continuously aligned to business requirements
  • Reviews cost effectiveness and capability
  • Monitors and measures performance to identify improvement opportunities and corrective actions
  • Optimizes organizational structures, resourcing capabilities, partners, technology, staff skills and training, and communications
  • Assesses the health of an organization's IT capability against current and future business needs

Anyone considering ITIL professional accreditation should note that this is the only source from which the ITIL exam questions are taken.

ITIL Continual Service Improvement is part of the most widely recognized framework for IT service management in the world, used by thousands of organizations - small and large - from both public and private sectors.

Other publications within the ITIL lifecycle suite include: ITIL Service Strategy, ITIL Service Design, ITIL Service Transition and ITIL Service Operation


ITIL Continual Service Improvement - PDF Download 2011 Edition


In e-book Format
ITIL Continual Service Improvement - PDF Download 2011 Edition

£76.50 (Excl VAT)
 RRP: £85.00
You save £8.50 (10.0%)
ISBN
9780113313143
Author
AXELOS
Published by
TSO (The Stationery Office)
Publication Date
23 August 2011
Format
e-book
Extent
6.73 Mb

Continual service improvement should be an integral part of every stage of the ITIL service management framework. ITIL Continual Service Improvement provides best-practice guidance for introducing a cycle of service management improvements, and a structured approach for assessing and measuring services.

It is essential for IT services to keep pace with changing business needs. This publication describes best practices to identify opportunities for improvement in each stage of the ITIL lifecycle, with a focus on effectiveness across services, processes and costs.

ITIL Continual Service Improvement is relevant to any IT and business professional involved in the management of services, including managers and practitioners, IT architects, process and service owners and business relationship managers.

Key benefits
  • Improves service quality in a gradual and continuous way
  • Ensures IT services are continuously aligned to business requirements
  • Reviews cost effectiveness and capability
  • Monitors and measures performance to identify improvement opportunities and corrective actions
  • Optimizes organizational structures, resourcing capabilities, partners, technology, staff skills and training, and communications
  • Assesses the health of an organization's IT capability against current and future business needs

Anyone considering ITIL professional accreditation should note that this is the only source from which the ITIL exam questions are taken.

ITIL Continual Service Improvement is part of the most widely recognized framework for IT service management in the world, used by thousands of organizations - small and large - from both public and private sectors.

Other publications within the ITIL lifecycle suite include: ITIL Service Strategy, ITIL Service Design, ITIL Service Transition and ITIL Service Operation
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ITIL Continual Service Improvement - Online Subscription


In Online Format
ITIL Continual Service Improvement - Online Subscription
7003157

£75.00 (Excl VAT)
Author
AXELOS
Published by
TSO (The Stationery Office)
Format
Online
Extent
Annual Subscription

Continual service improvement should be an integral part of every stage of the ITIL service management framework. ITIL Continual Service Improvement provides best-practice guidance for introducing a cycle of service management improvements, and a structured approach for assessing and measuring services.

It is essential for IT services to keep pace with changing business needs. This publication describes best practices to identify opportunities for improvement in each stage of the ITIL lifecycle, with a focus on effectiveness across services, processes and costs.

ITIL Continual Service Improvement is relevant to any IT and business professional involved in the management of services, including managers and practitioners, IT architects, process and service owners and business relationship managers.

Key benefits
  • Improves service quality in a gradual and continuous way
  • Ensures IT services are continuously aligned to business requirements
  • Reviews cost effectiveness and capability
  • Monitors and measures performance to identify improvement opportunities and corrective actions
  • Optimizes organizational structures, resourcing capabilities, partners, technology, staff skills and training, and communications
  • Assesses the health of an organization's IT capability against current and future business needs

Anyone considering ITIL professional accreditation should note that this is the only source from which the ITIL exam questions are taken.

ITIL Continual Service Improvement is part of the most widely recognized framework for IT service management in the world, used by thousands of organizations - small and large - from both public and private sectors.

Other publications within the ITIL lifecycle suite include: ITIL Service Strategy, ITIL Service Design, ITIL Service Transition and ITIL Service Operation



Online Shop | AXELOS Global Best Practice | ITIL® - IT Service Management | ITIL Core Guidance |  ITIL Continual Service Improvement 2011 Editions